Same day delivery or Standard delivery

• Same day delivery via Lalamove or Grab ( However shipping charges incurred is at your expense, and will be paid "collect" directly through the 3rd-party service provider.)
• Standard delivery via J&T

Payment options for online orders are BPI, RCBC, Union Bank, Maya, Gcash, etc.

• Visit our website, donyaph.com, and select the chatbot option in the bottom right corner.
• Choose "Track My Order."
• If the status shows "awaiting fulfillment" it means your order hasn't been shipped yet.

Our shipping timeline begins 1-5 days after packing (excluding Sundays and holidays). Please expect your orders within: 

• Metro Manila: 1-5 days (excluding Sundays and holidays)
• Luzon: 1-5 days (excluding Sundays and holidays)
• Visayas: 3-7 days (excluding Sundays and holidays)
• Mindanao: 3-7 days (excluding Sundays and holidays)
• Island: 5-6 days (excluding Sundays and holidays)

*Day of Sending/Pickup of the package is not included.
*Shipping Days is estimated and may vary on remote areas.

• Check here to view our policy.

Avoid Overloading: Do not overfill the bag to prevent stretching or distorting its shape.

Keep It Dry: Protect the bag from water, rain, and humidity to avoid stains or damage

Storage: When not in use, store the bag in a breathable dust bag (included with DONYA handbags) to protect it from dust and light exposure.

Gentle Cleaning: Use a damp cloth for a gentle wipe-down. Nothing too harsh!

Avoid Rubbing the Logo: When cleaning the bag, avoid rubbing or applying pressure directly to the gold-embossed DONYA logo, as this could cause fading or damage.

Avoid Direct Sunlight: Prolonged exposure to sunlight can fade or dry out the leather.

Avoid Harsh Chemicals: Keep the bag away from perfumes, makeup, hand sanitizers, and oils to prevent stains.